MyMSD is a fully responsive, web self-service portal which provides customers with a simple and convenient way to manage their interactions with Work and Income; from viewing upcoming payments and managing upcoming appointments to updating their income details.
As a result 'Work and Income' staff are freed up to help with more complex customer enquiries. This project supports the government's vision to make all services freely available to all New Zealanders online.
The final solution was designed with a mobile first approach; the design is deliberately clean and uncluttered making it easy for customers to focus on the task at hand. Work and Income customers can access MyMSD from their mobile phone or any digital device at no cost using Spark, Vodafone, 2degrees or Skinny mobile networks.
Client: MyMSD | Ministry of Social Development
Category: Responsive website
My role: UX Design Lead (Alphero)
Website: MyMSD
